Privacy policy
Effective date: October 23, 2026
MassVerify Solutions ("we", "us") is a Massachusetts background check company. This policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the choices you have.
If you have questions, contact us at info@massverifysolutions.com or (857) 308-0309.
MassVerify Solutions is not a law firm and does not provide legal advice.
1. Information we collect
When you contact us by phone, WhatsApp or email, we collect your name, phone number, email address, and anything you choose to tell us in your message. The request form on our website doesn't store anything: it opens WhatsApp or your email app with your message, and you decide whether to send it.
When you hire us, we collect the information needed to provide the service you choose:
- FBI background checks: your full name, date and place of birth, and other details the FBI or an FBI-approved channeler requires; a copy or details of your photo ID; your fingerprints; and the results of your background check.
- Brazilian background checks: your full name, date of birth, CPF, RG (identity card) number, and your father's and mother's names. We collect these only after you hire us for this service. We store them in encrypted form and use them only to request your certificate.
- Letters of support: information about the case that you or your attorney share with us, and the names, contact details and statements of the people who sign the letters.
- Certified translations: the documents you ask us to translate, and the personal information they contain.
- Notarization: the information needed to identify the signer and record the notarization.
- Your attorney or representative: their name and contact details, if you ask us to work with them or to send them your results.
- Payments: we accept payment by Zelle only. We receive the sender's name, the amount and the date. We don't receive your bank account or card numbers.
When you visit our website:
- Our hosting provider (Vercel) automatically records technical information, such as your IP address, browser type and the pages you visit, to run and protect the site.
- Our website loads its font from Google Fonts, which receives your IP address when the page loads.
- If you use our fingerprinting-location search, we use the ZIP code you type only to find nearby locations in our own list. We don't store it or send it to anyone.
- We don't use analytics or advertising cookies.
2. How we use your information
We use your information to:
- reply to your questions and arrange appointments;
- provide the services you hire us for, including collecting your fingerprints and submitting your request to the FBI or an FBI-approved channeler;
- send your results to you and, if you ask us to, to your attorney or representative;
- take payment and handle refunds;
- keep the records we need for our business and to meet legal obligations;
- keep our website and records secure.
We don't sell your personal information, and we don't use it for advertising.
3. Who we share it with
We share your information only as needed to provide the service you hired us for, or when the law requires it:
- The FBI, for standard background check requests.
- An FBI-approved channeler, for expedited requests.
- Partner fingerprinting locations, when your expedited check is fingerprinted at one of them.
- The Brazilian authorities that issue the certificate, for Brazilian background checks. We don't disclose those details to anyone else.
- Your attorney or representative, only when you ask us to.
- Service providers that run our business tools: our website host (Vercel); our email provider (Google); WhatsApp (Meta), when you choose to message us there; and Zelle and your bank, when you pay us.
- Authorities, when the law requires us to, or to protect someone's safety.
We prepare translations and notarizations ourselves, and we don't pass your documents to outside translators or notaries.
4. How long we keep it
We keep personal information only as long as we need it, then delete it or destroy it securely:
| Information | When we delete it |
|---|---|
| Fingerprint images, fingerprint cards and copies of ID documents | Within 30 days after your results are delivered, or after your request is cancelled |
| Copies of your FBI or Brazilian background check results | Within 30 days after we deliver them to you |
| Brazilian background check details (CPF, RG, parents' names) | Within 30 days after your certificate is delivered |
| Documents you send for translation, and our translations | 1 year after delivery, so we can correct or re-certify a translation if you need it |
| Letter-of-support case information and signer statements | 1 year after the final letter is delivered |
| Messages by email and WhatsApp | 1 year after our last contact with you, unless they are part of a service record |
| Basic records of each service and payment (name, service, dates, amount) | 7 years, for tax and accounting purposes |
If you ask us to delete your information sooner, we will, unless we need it to complete a request already submitted or to meet a legal obligation.
5. How we protect it
- We use reasonable administrative, technical and physical safeguards to protect your information.
- We store sensitive details in encrypted form, and we limit access to the people who need it to provide our services.
- No method of sending or storing information is completely secure. Please don't send ID documents, fingerprints or case details through our request form or by unencrypted email. We'll tell you how to send them securely.
6. Your choices
You can ask us to:
- tell you what personal information we hold about you;
- correct information that is wrong;
- delete your information, subject to section 4.
To make a request, email info@massverifysolutions.com. We may need to confirm your identity before we act on it.
7. Children
Our services are intended for adults. We provide services for someone under 18 only with the explicit authorization of a parent or legal guardian.
8. Changes to this policy
If we change this policy, we'll post the new version on this page with a new effective date.
9. Contact us
MassVerify Solutions
Fingerprinting in Woburn, Massachusetts, by prior arrangement
Phone and WhatsApp: (857) 308-0309
Email: info@massverifysolutions.com
Monday to Friday, 9:00 a.m. to 5:00 p.m.